Frequently asked questions

How do I provide you with access to my Shopify store?

We need your collaborators request code to be able to send you the request for the online store access, you can find your collaborators request code in Settings > Users and Permissions > Collaborators. Than in the "user" section you will see a request to grant Digismoothie access to your online store, simply confirm this request in your account administration. Click for complete manual. If we ask you for ADMIN ACCESS, we will need the access data (email and password) of the admin (owner) of the online store. We recommend setting a temporary password, which you can change after our work is completed.

I have placed an order, what happens next?

After making an order in our online store, you’ll get a notification email and we’ll contact you in 24 hours about next steps depending on the products in your order. Please, prepare as many information about your online store and task for us as you can.

How much time does it take to implement ordered customisations on my online store?

The delivery time is determined by the description of the service. The delivery time starts from the moment we get your payment for the purchased service and you have provided us with all the required documents.

How can I order a service on your online store?

Very easily, the ordering process is fast and simple - select the desired service in the list of services and make the purchase as you would on any other online store.

What are the payment options on the Digismoothie store?

Payment options are card payment, bank transfer or PayPal. If you choose to pay with a bank transfer, you will receive an invoice to the email address provided after the order has been processed.

Is it possible to limit access into orders section on my online store?

Yes, when granting Digismoothie access to your online store, you can choose exactly which parts of the online store you grant access to.

Can I contact you via phone before we start our collaboration?

Of course, please leave us a message via the contact form and we will be happy to contact you by phone or using an online meeting.

Are my personal details safe with you?

We work with all supplied data strictly according to the set internal protocols and in accordance with GDPR. For more information, please visit our policy on protection of personal data.

How does it work?

1
Order customisation

Products in our shop are determined primarily for eCommerce owners. Delivery time and exact price are set in advance. Project execution is usually 3 - 7 working days. A small portion of our products also require an introductory call such as Shopify Migration Audit.
2
Share data with us

We will contact you and send you the exact requirements with the necessary data to complete the order. Work and delivery time begins the moment we confirm receipt of the data. Do not hesitate to contact us in case of any changes.
3
Customization is done

After finishing the work, we thoroughly test everything. After testing a new product, we immediately let you know that the product is ready. Do not hesitate to contact us in case of any shortcomings or minor changes.

Let's get started

Let's kickstart your Shopify business together

All our online stores are beautifully designed (#eyecandy). More importantly, though, they’re optimized to sell. Customer love, guaranteed. Just don't tell the competition.

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