Frequently asked questions
How much time does it take to implement ordered customisations on my store?
The delivery time is determined by the description of the service. The delivery time starts from the moment we get your payment for the purchased service and you have provided us with all the required documents.
How can I order a service on your store?
Very easily! The ordering process is fast and simple - select the desired service in the list of services and make the purchase as you would on any other online store.
What are the payment options on the Digismoothie store?
Payment options are card payment, bank transfer or PayPal. If you choose to pay with a bank transfer, you will receive an invoice to the email address provided after the order has been processed.
How do I provide you with access to my Shopify store?
In the "user" section you will see a request to grant Digismoothie access to your store, simply confirm this request in your account administration. If we ask you for ADMIN ACCESS, we will need the access data (email and password) of the admin (owner) of the store. We recommend setting a temporary password, which you can change after our work is completed.
Is it possible to limit access into orders section on my store?
Yes, when granting Digismoothie access to your store, you can choose exactly which parts of the store you grant access to.
Can I contact you via phone before we start our collaboration?
Of course, please leave us a message via the contact form and we will be happy to contact you by phone or using an online meeting.
Are my personal details safe with you?
We work with all supplied data strictly according to the set internal protocols and in accordance with GDPR. For more information, please visit https://cz.digismoothie.com/spolecnost/ochrana-osobnich-udaju
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All our stores are beautifully designed (#eyecandy). More importantly, though, they’re optimized to sell. Customer love, guaranteed. Just don't tell the competition.Get in touch